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Voice Communications

Trans-American Communications, Inc. offers Telephony Technology at it’s BEST!  Rely on our 29 YEARS of expertise and experience to guide you through every stage of your technology life cycle.  We can help you maximize the return on your technology investment through expert planning, design, implementation, maintenance and support services.

NEC’s SV8000 Series Communication Servers for Small, Medium and Large Businesses Offers:

Mobility - The demands on converged mobility require that individuals must be able to access company information in real-time, from any location – corporate headquarters, branch offices and outside the office.  A number of elements are key to accomplishing this requirement: A real-time wireless infrastructure, A variety of converged terminals designed for the needs of a range of mobile workers and Applications to deliver voice and information to real-time enterprise users.

Management and Control - Moves-Adds-Changes, thru the MA4000 application, a day-to-day desktop software operating tool used by system administrators, which helps them respond quickly to fast track changes and lowers their operations costs. Expense Control, Call Accounting: Collects, analyzes & tracks voice/data usage from multiple sources, Asset Management: Provides flexible management of assets

Reachability - Contact Center –We offer a broad range of contact center solutions – addressing the needs of contact centers from very small to very large; from loosely structured groups with informal agents to organizations with dedicated agents; from contact centers with straightforward applications serving single customer types to those with complex applications serving a wide variety of customers. Voicemail + IVR (Interactive Voice Response) which deliver superior performance, scalability, and reliability to enhance your telecommunications systems, Unified Messaging offers consolidated mailboxes; users can conveniently manage their voicemails and e-mails, mailbox settings and handle incoming and outgoing calls directly from their PCs., Calendar Integration with Microsoft Outlook lets you configure your voice messaging greetings to reflect calendar appointments. Attendant/Operator with POP UP Window Displays with built in intelligence for monitoring large numbers of calls.

Unified Communications Applications

NEC’s UC for Business (UCB) is a perfect unified communications (UC) solution for small to medium-sized businesses.  Single server environment enables simplified administration.  Rich Presence provides valuable information on people’s whereabouts and availability.  Desktop telephony and Microsoft® Office Outlook® integration simplifies call handling and enables users to manage all their communications from their desktop.  Sophisticated contact center and operator functionality addresses the unique requirements of these important customer touch points.  Third-party integration allows organizations to connect UCB with other business applications easily and cost-effectively.

NEC’s UC for Enterprise (UCE) centralizes information, messages are in one inbox, and real-time communications are easier to manage. Users dictate how and when they can be reached which makes them more efficient and productive.  This integrated suite of applications can be customized to meet the needs of the most complex environments.  Some of the available options include:  Mobility (MC550), Desktop Client (UC700), Agent (UC700), Unified Messaging (UM8500), Attendant (UA5200), Contact Center (CCDesign), Emergency On-Site Notification (E-OSN), Manager (MA4000)

Connectivity - Multiple Sites, VoIP, Migration

Terminals
With the UNIVERGE family of terminals, soft phones and applications, your organization can quickly and easily choose the right device and tools to meet your employees’ specific communications needs and to help improve overall efficiency and productivity.  We Offer: Desktop Terminals, Wireless LAN Terminals, IP and Digital DECT Terminals, Soft phones, Conference Phones, Applications for features and functions to interface icon-driven dashboard to NEC IP Terminals

Trans-American, Inc. is a dealer for NEC, Samsung, and Teltabs. Trans-American, Inc. has certifications and experience in installation service and repair of Toshiba, Avaya and Nortel

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